Curbside Checkout Service 
​Starting June 15

How does curbside work?
 Step 1: Place item(s) on hold.

• Use our website to search for items currently available at the Library.
• Starting June 8, call the circulation desk at (734)449-0066 to place your hold.

 Step 2: Wait for notification, then call us to schedule your pickup day.

• You will receive email, text, or phone notification when your hold(s) is available for pick up.
• After you receive notification, call the library to schedule a pickup day. For faster service onsite, call ahead with an estimated time of arrival so staff can have your items ready.
• Staff will check out your items, put them in a plastic bag, and place the bag on a cart/table outside of the building.

 Step 3: Pickup your items at the Library.

• When you arrive at the Library, please pull into the parking lot and call the Library at (734) 449-0066.
• Staff will place bagged items on the cart/table outside the building.
• Find your bag labeled with the last four digits of your phone number.
• Grab your bag and enjoy!

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***Patrons and staff should not approach one another and respect the need for social distancing. This may feel uncomfortable but is necessary to provide a safe, contactless pickup service. If you notice patrons at the pickup cart/table, please remain in your vehicle until the previous patron has departed.

Frequently Asked Curbside Questions

How do I request items? 
You can call the Library and request items for check out over the phone or you can place a request via our online catalog on our website or mobile app using your patron account information.
Can I order materials through MeLcat? 
As of this moment, MeLcat services is currently still unavailable. We will let patrons know as soon as this service is back up and running again. We apologize in the meantime for any inconvenience!
What are curbside hours?
Curbside is offered Monday – Thursday 10 am – 7:30 pm, Friday 11 am – 5:30 pm, and Saturday 11 am – 2:30 pm.
How will I know my hold items are ready for pickup?
You will receive an email, text, or phone notification, based on the preference selected in your account. Then you need to contact the Library at (734) 449-0066 to schedule a pickup day.
What if I have mobility issues and cannot leave my vehicle?
If a patron experiences mobility issues, we can provide an accommodation such as placing bagged items on the hood or in the trunk of your vehicle. Please request this when you call.
What materials are available for pickup?
All physical materials excluding STEAM kits and puppets currently on the shelf at a curbside pickup location are available, including books, DVDs, etc.
Can you look for specific items or provide reading suggestions?
Yes! Contact a curbside pickup location or Ask Us for reading suggestions.
What if I have fines?
Library staff can override fine restrictions through Phase 1 of the Library Reopening Plan.
What are you doing to protect the safety of patrons and library staff?
The contactless curbside pickup model we are using provides maximum social distancing for the safety of our patrons and our staff. Staff will use gloves and cloth face coverings in accordance 300.16 COVID-19 Exposure Prevention, Preparedness, and Response Policy and CDC guidelines.
What are you doing with return materials?
All physical materials will be quarantined for 72 hours upon return. Please note, you may not see items come of your account immediately.
Why are you using plastic bags for pickup items?
Plastic bags are a temporary measure to protect patron privacy, protect physical materials, and limit unnecessary contact. Bags help separate materials to avoid the need for patrons to sort through items on the pickup cart/table.